tag:blogger.com,1999:blog-3822866514129648599.post2891764957413895600..comments2007-05-15T14:43:39.744-07:00LukeStarDusthttp://www.blogger.com/profile/12172303918109720627noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-3822866514129648599.post-73498193351788170482007-05-14T09:25:00.000-07:002007-05-14T09:25:00.000-07:00Luke:<BR/><BR/>Brad is offering to arrange for you to pay to have the repair done. I believe we tried to start there but despite being out of warranty, you wanted Dell to pay for the service.<BR/><BR/><BR/>Neil<BR/>Dell, Inc.<BR/>neil@dell.comDellTechhttp://www.blogger.com/profile/04896013241231964599noreply@blogger.comtag:blogger.com,1999:blog-3822866514129648599.post-66490287950680233422007-05-11T11:15:00.000-07:002007-05-11T11:15:00.000-07:00I'm not exactly sure what is going on with this team. I know they read my post at the Dell Community website. I said very clearly that my PC was past the 12 month guaranteed life expectancy. <BR/><BR/>After delivering the service tag to this individual, I was told: "Please let me know if you would like to look into out of warranty service options. "<BR/><BR/>Shouldn't we have started there?<BR/><BR/>Let's see where this goes.......Luke Pilonhttp://www.blogger.com/profile/12172303918109720627noreply@blogger.comtag:blogger.com,1999:blog-3822866514129648599.post-26188182618843670782007-05-10T11:44:00.000-07:002007-05-10T11:44:00.000-07:00I've contacted Brad regarding this comment and am currently awaiting his response.<BR/><BR/>This was the second of two Dell representatives that contacted me yesterday regarding this posting and the April postings at the Dell Community Forum.<BR/><BR/>Sadly, the first, Neil, was more interested in reiterating that the company's policy is the company's policy and since computers are known to break, I should have bought another year of the service plan when I had the chance. Nice.<BR/><BR/>I will be posting the full description of that discussion upon resolution of this issue.Luke Pilonhttp://www.blogger.com/profile/12172303918109720627noreply@blogger.comtag:blogger.com,1999:blog-3822866514129648599.post-38395874794746880712007-05-09T09:13:00.000-07:002007-05-09T09:13:00.000-07:00My name is Brad and I work at Dell Headquarters in Round Rock, TX. I came across your blog and saw that you described an issue with your Dell system. I believe from the looks of your post the issue appears to be with the motherboard, but this would be a guess without looking into it further. Please contact me back at the email address below and I will help you in any way that I can.<BR/><BR/>Brad<BR/>Dell Customer Advocate<BR/>customer_advocate@dell.comDell Customer Advocatehttp://www.blogger.com/profile/13027810910686064133noreply@blogger.com