If you peruse my blog you will find two bloggings that are a part of this story, "Dude, you don't want to be getting a dell," and "Interesting Link on the Mac Vs. Dell Issue." Please read those for back story and pay special attention to the comments sections.
There you will find droppings from our friends at Dell. Take note of the players, we have a "Brad" and we have a "Neil." Brad is a tech for Dell that offered (I'm not sure at who's suggestion) to assist me to find the part for my PC. Thank you Brad. Your help didn't really work for me, but I do really appreciate you taking the time to take a cursory look at my service tag, problem and recommend a new motherboard. As a human to a human, I appreciate your time.
So, here's a question. If Brad was going to help me, what was Neil's job? I present to you the following geo diagram of my Monday morning web traffic.
Do you see an abnormally large series of blips over the central Texas area? Do you know who has facilities there?
I bring this to your attention for two reasons. First, Neil indicates on his letter from last week that he was kind enough to post into my blog that we were at an impasse. Well, if it's Brad's job to help me (and he's done so) and Neil and I are at an impasse, what exactly is he doing clogging up my Monday morning blog stats? Is community outreach synonomous with monitoring public opinions?
Reason two, now that you can see this for yourself, I have a quetion to pose to you: What is going on in the net that my tiny little blog and broken Inspiron 6000 is getting SO much 'not fixing my computer' attention?
Word to the bloggers out there: If Dell was going to help me, Brad would have been sufficient.
Have your Monday Morning Coffee Neil. Come back and write something that has something to do with fixing a computer or saving a product evangelist, not saving the face of your organization.
Faulty products get reflective reviews. If you don't like what you are seeing, stop looking in waters of the blog of LukeStarDust.
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