A waterfall of bad experiences have led me to tell everybody I know about this. Bad batteries, bad services, bad hardware, etc.
The products don't hold up for professional use. Laptop lifespans should be longer than 14 months.
My Original Post to the Dell Community - Completely unanswered by Dell.
Dell Community Post - A subsequent post with users having the same problem.
I would attach the feeds for both of the above posts to be updated immediately at this blog, however, the XML parser for their boards currently is not functioning. View the error here.
Monday, April 30, 2007
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4 comments:
My name is Brad and I work at Dell Headquarters in Round Rock, TX. I came across your blog and saw that you described an issue with your Dell system. I believe from the looks of your post the issue appears to be with the motherboard, but this would be a guess without looking into it further. Please contact me back at the email address below and I will help you in any way that I can.
Brad
Dell Customer Advocate
customer_advocate@dell.com
I've contacted Brad regarding this comment and am currently awaiting his response.
This was the second of two Dell representatives that contacted me yesterday regarding this posting and the April postings at the Dell Community Forum.
Sadly, the first, Neil, was more interested in reiterating that the company's policy is the company's policy and since computers are known to break, I should have bought another year of the service plan when I had the chance. Nice.
I will be posting the full description of that discussion upon resolution of this issue.
I'm not exactly sure what is going on with this team. I know they read my post at the Dell Community website. I said very clearly that my PC was past the 12 month guaranteed life expectancy.
After delivering the service tag to this individual, I was told: "Please let me know if you would like to look into out of warranty service options. "
Shouldn't we have started there?
Let's see where this goes.......
Luke:
Brad is offering to arrange for you to pay to have the repair done. I believe we tried to start there but despite being out of warranty, you wanted Dell to pay for the service.
Neil
Dell, Inc.
neil@dell.com
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